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Address
Launchpad, Victoria Building,
Victoria Road,
Middlesbrough
TS1 1AP
If you need any help or further information please get in touch in the way that suits you best.
01642 232220 ext 221
Launchpad, Victoria Building,
Victoria Road,
Middlesbrough
TS1 1AP
Thank you for purchasing a refurbished device from furbd. We are committed to providing high-quality products. All devices are sold with a 3-month limited warranty from the date of purchase. This warranty is designed to ensure that your device performs as expected and provides you with peace of mind.
CoverageThis 3-month warranty covers defects in materials and workmanship in your refurbished device under normal use from the date of purchase. If a defect arises and a valid claim is received within the warranty period, furbd will, at its option:
This warranty does not cover:
If you experience an issue with your device within the warranty period, please follow these steps:
furbd’s liability under this warranty is limited to the replacement or repair of the device. furbd is not responsible for any data loss, personal injury, or damage to other property resulting from the use of the device. It is the customer's responsibility to back up all data before returning the device for warranty service.
TransferabilityThis warranty is only valid for the original purchaser and is non-transferable. The warranty period is not extended if the device is replaced or repaired.
Governing LawBy purchasing a device from furbd, you agree to this 3-month warranty policy. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and effectively.
Contact Information:For any questions or to initiate a warranty claim, please contact us at ask@furbd.org.uk . Thank you for choosing furbd!
At furbd we adhere to rigorous refurbishment standards to ensure that every refurbished device we sell meets the highest levels of quality, functionality, and customer satisfaction. Below are the key standards and processes we follow to refurbish our devices:
1. Comprehensive Inspection and TestingBy following these refurbishment standards, furbd ensures that our customers receive reliable, high-quality refurbished devices that offer excellent value and performance.
All donated hard drives undergo a secure and thorough data erasure process using Certus Erasure Software, which is certified by the National Cyber Security Centre (NCSC) and meets the highest international data security standards.
Complete Data Removal
Industry-Leading Compliance
Our data erasure process adheres to the most stringent global security standards, including:
Additionally, Certus Erasure Software is NATO-accredited , providing military-grade security and complete peace of mind.
At furbd, we believe in full transparency regarding the condition of our refurbished devices. Every device is carefully inspected, tested, and rated so you know exactly what to expect before purchasing.
Device Condition Ratings
Upgraded Devices
Some devices may include an "Upgraded" status, meaning we have improved performance by upgrading.
This ensures that even pre-owned devices offer great performance and reliability.
There are certain geographical exceptions.
Total postcode delivery exceptions:AB, BT, GY, HS, IM, IV, JE, KW, ZE
Postage insurance covered by Royal Mail Special Delivery (up to £750 or up to £2500 if required)
Next day before 1pm including photo and signature on the doorstep